NurseAdmit
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Support

Email help@nurseadmit.com and a person answers, usually the same day and always within one working day.

The common ones

I cannot sign in

Use the sign-in page with the address you bought with. The link works once and lasts 30 minutes. If it has expired, ask for another. If the address is different from the one on the receipt, email us and we will move the account.

I lost my diagnostic report

The link is in the email we sent when you finished the test. If you cannot find it, take the test again: it is free, and a second score is more useful than an old one anyway.

My test date moved

Change it in Settings inside your kit and the plan rebuilds around the new date. If the date moved past your access window, email us.

A question looks wrong

Use the report link on the question. It goes to a queue a person reads. If you are right the question comes out and the correction ships to everyone.

I want a refund

Read the refund policy, then email us. Refunds inside the 7 days are processed the same day, without a survey.

What to include

The address you bought with, and what you were doing when it went wrong. That is usually enough to fix it in one reply.

What we cannot do

We cannot tell you what your program requires, register you for the exam, or send scores to a school. Those all go through ATI and your program directly.

Two ways to get your money back

1. Seven days, no questions

Email us within seven days of buying and we refund you in full, as long as you have not completed a full-length simulation. We do not ask why.

2. The score guarantee

Complete your plan, score 85% or better on two full-length simulations, and if you still miss your program’s required score we refund you in full and reimburse your retake fee up to $120.

  1. You completed the personalized study plan in your account.
  2. You scored 85% or higher on two full-length simulations inside the Pass Kit.
  3. You sat the exam within your access window and sent us a copy of your official score report.
  4. Your composite score was below the required score you recorded in your account before the exam.

Applies to the Pass Kit. It is a refund policy with conditions, not a promise that you will pass.

How you are paid

Back to the card you paid with, through Stripe. We start it the day we agree it. Your bank usually takes five to ten days after that.

To ask for either one, email help@nurseadmit.com.

The binding versions are the refund policy and the guarantee terms. Both open in a new tab.